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Let's get in touch

Reach out to our amazing team, we're always happy to chat and help business partners move forward

Email us

You can easily reach us via email at:


You can easily reach us via WhatsApp at:

+62 8139 8091 318

Visit us

You can always pay us a visit at:

Alamanda Blok G/8 Tallasacity, Makassar

Frequently asked questions

Get answers to common questions about our products and services

What types of commodities do you export?

Our company exports a diverse range of coconuts to various international markets. Our product line includes Charcoal Briquettes, Coconut Shell Charcoal, White Copra, Black Copra, Broom Stick, and Semi Husked Coconut. Please contact us for more information about our product offerings.

Where do you export to?

We are focused on building a strong presence in international markets. We currently export our products to various countries in Asia, Middle East, Europe, and America, and we are actively exploring new opportunities to expand our export portfolio.

We understand that establishing a presence in new markets requires careful planning and attention to cultural and regulatory differences. We work closely with our suppliers and partners to ensure that our coconuts meet the requirements and preferences, and we are committed to building long-term relationships based on trust and mutual benefit.

What is the minimum order quantity?

Our minimum order volume is 1x20 feet container or 18 MT/FCL. We do not export coconut and its derivatives in less than one container load, and Less Container Load (LCL) deliveries are not applicable. We only deliver fully packed containers. Please contact us for more information.

What are your payment terms?

We require payment in advance via TT (Telegraph Transfer) to our company account in Indonesia. Our preferred bank is BCA (Bank Central Asia), and the swift code is CENAIDJA. We do not accept L/C for orders fewer than 10 containers, and we do not accept Western Union, Cryptocurrency, or other non-bankable payment methods. Payment should be made in USD, and any bank charges must be covered by the customers.

Payment terms require a 30-50% down payment. Upon receiving this payment, we will begin the production. For a 1x20 feet container or 18 MT, loading requires 20-25 working days, while 1x40 feet container or 23 MT requires 25-30 working days. Once loaded, we will pack the product into the requested bags or packaging and label it according to the customers specifications. Staffing container with the product takes 2-3 hours, depending on the weather and the number of containers.

After the container is shipped, we'll prepare the shipping documents, including the Bill of Lading, Certificate of Origin, Invoice, Packing List, and other required documents which takes 3-5 working days. We'll then provide a photocopy of the B/L and COO to you. The remaining of the payment is due at this point, and we'll send the original documents to you via DHL or FedEx once we receive the remaining payment.

How do you ensure product quality?

We work closely with our suppliers and conduct quality control inspections to ensure that our products meet or exceed international standards. We work with Independent Surveyor and Pest Control Service PT Beckjorindo Paryaweksana to test our coconuts against standard product parameters.

During the production process, we will update the progress to you and ensure that the product meets your expectations. Our team will work diligently to make sure that the production is completed on time and in accordance with quality standards.

If there are any concerns or issues that arise during the production process, we will communicate with you promptly and transparently to find a solution that satisfies your needs. Our goal is to provide you with a seamless and stress-free experience from start to finish.

We also provide product samples for you to evaluate before placing bulk order. We will send you a sample of our product for free of charge. The specific quantity of the sample will depend on the type of product you are interested in. However, please note that as a buyer, you will be responsible for covering the delivery fees.

How do you handle shipping and logistics?

We work with reliable shipping companies and Freight Forwarders in Indonesia to ensure that our coconut products are shipped safely and on time. We provide all necessary export documentation and tracking information to our customers. Please contact us for more information about shipping and logistics.

Why should I buy from you and not from another suppliers?

As an exporter of coconut and its derivatives, there are several reasons why you should consider buying from us instead of another suppliers.

  • We have a well-developed supply chain network, allowing us to source and deliver products efficiently and cost-effectively. This means that we can offer competitive pricing without compromising on quality.
  • We prioritize customer satisfaction and work closely with our customers to ensure that their specific requirements are met. We offer excellent customer service and support, and are always willing to go the extra mile to ensure that our customers are happy with our products and services.

What are your export documentation requirements?

Our export documentation requirements may vary depending on the product and destination. We work closely with our customers to ensure that all required export documentation is provided in a timely manner. Please contact us for more information about export documentation requirements.

Do you offer product customization or private labeling?

Yes, we can provide product customization or private labeling services upon request. Please contact us for more information about customization and private labeling options.

What are your shipping options?

At present, we are only able to offer shipping via ocean freight. We have found that this option provides the most cost-effective and reliable means of transportation for our coconuts.

When it comes to the shipping documentation, we utilize either DHL or FedEx. This helps to ensure that the shipping process runs smoothly and efficiently, and that you receive your documents in a timely and secure manner.

We understand that choosing a shipping method is an important decision, and we want to provide you with the best possible options for your needs. If you have any questions or concerns about our shipping process, please don't hesitate to reach out to us for further assistance.

What is your lead time for exports?

The lead time for exports varies depending on the product type, destination country, and shipping method. However, we strive to provide timely and efficient service to all of our buyers. Please contact us for more information on lead times, or read the article here, Understanding Lead Time in Export: A Key Factor in International Trade.

Do you offer insurance for your products during shipping?

Yes, we offer insurance options with CIF services for our coconuts during shipping to protect against potential loss or damage. We understand that the shipping process can be unpredictable, and we want to ensure that our customers have peace of mind when transporting their products.

If you're interested in purchasing insurance for your shipment, please contact us for more information.

What is your return or refund policy?

Our return or refund policy may vary depending on the product type and destination. We work closely with our partners to resolve any issues related to product quality or delivery. Please contact us if you have any issues with your order, and we will work with you to find a solution.

How do I get in touch with you to discuss my business needs?

You can contact us via WhatsApp, or through email to discuss your business needs. We are happy to answer any questions and provide additional information about our coconuts and services.